At Eswatini Royal Insurance Corporation (ESRIC), we care about your privacy. We understand that you are the ultimate owner of your Personal Information. The purpose of this privacy policy is to be transparent about how we treat the information we may have about you. We also wish to inform our CLIENTS that ESRIC TAKES STRICT measures as per this privacy policy to ensure that their data remains confidential. We use the most state-of-the-art security technology and systems to protect YOUR data against fraud, unauthorised access alteration and loss of information.
ESRIC collects Personal Information to ensure that we can conduct business with you legally, in a manner that protects all parties and is compliant with the laws of Eswatini. The ESRIC Private Policy describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you: • Download and use our mobile application ESRIC, or any other application of ours that links to this privacy notice • Engage with us in other related ways, including any sales, marketing, or events.
If you think that ESRIC contravened any law or regulation please use the Contact Us feature on the ESRIC website (http://www.esric.co.sz) or contact us at customerservice@sric.sz. If or you do not agree with our policies and practices, please do not use our Services.
Eswatini Royal Insurance Corporation policy does not apply where you share information with any third party arising from doing business with ESRIC. If such an event occur ESRIC cannot be held accountable. ESRIC cannot be held liable for any contract, whether implicit or explicit, that you may have with another party, including guarantees and warranties. Always make sure that you read and understand any third party?s privacy policy and their terms and conditions. Not all companies will provide the same high level of protection that ESRIC does!
Any information that can be used to identify you that we may have on record (including log files) is your Personal Information. Your Personal Information includes information that you supplied when completing forms and facsimiles, photographs, scans, and other reproductions of your information documents. Personal information includes your Name, Identity Information, Passwords, and Contact Details (KYC documentation).
Your rights on your Personal Information: ESRIC endeavours to ensure that your Personal Information is at your fingertips securely via our electronic platforms and our sales agents/ brokers or Corporate Agents when you may want to review the information.
Processing of your information: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
TABLE OF CONTENTS 1. WHAT INFORMATION DO WE COLLECT? 2. HOW DO WE PROCESS YOUR INFORMATION? 3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 5. HOW LONG DO WE KEEP YOUR INFORMATION? 6. HOW DO WE KEEP YOUR INFORMATION SAFE? 7. DO WE COLLECT INFORMATION FROM MINORS? 8. WHAT ARE YOUR PRIVACY RIGHTS? 9. CONTROLS FOR DO-NOT-TRACK FEATURES 10. DO WE MAKE UPDATES TO THIS NOTICE? 11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Personal Information that can be used to identify you that we may have on record. The Personal Information is one supplied by you when completing forms and facsimiles, photographs, scans, and other reproductions of your information documents. Personal information includes
Your Personal Information also includes quasi-identifiers that can be used to group you in any way like your age, race, sex, medical information, where you shop and where you invest. At ESRIC, we will not collect any information that is not required to do business with you. We will never gather data that is illegal to collect, nor data that has no bearing on business like sexual or political preferences.
ESRIC will keep records of information about the devices you use to access our systems to prevent fraud. It does not matter whether you provided the information electronically, verbally or physically. All your Personal Information is classified as confidential and treated with the same respect. All information that third parties like the government, your company or bank may provide about you or on your behalf is treated as strictly confidential for ESRIC.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by gateway. You may find their privacy notice link(s) here: https://www.paygate.co.za/privacy-policy .
ESRIC collates your personal information into a database to simplify the management and security of your
Personal Data. You usually provide your Personal Information in the course of conducting business with ESRIC
to enable us to provide service via one of and could be gathered:
By ESRIC employees, Sales Agent, Brokers and Corporate Agents using forms, brochures, or other material at a
physical service point.
Telephonically when you call directly at ESRIC or dedicated ESRIC cell phone numbers, the employee servicing
needs to verify that they are talking to real customers need to compare information on record with what you
can supply verbally.
Via online forms using any electronic channel including Websites, Applications, USSD and WhatsApp.
ESRIC monitors email to prevent phishing and other types of attacks, and these systems record some personal
information.
When you send requests or complaints to ESRIC.
When you update the information, ESRIC has for you by contacting an Agent, Broker, and Corporate Agent or
using any of our digital channels to do the update.
Application Data. If you use our application(s), we also may collect the following information if you
choose to provide us with access or permission:
This information is primarily needed to maintain the security and operation of our application(s), for
troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us
of any changes to such personal information.
In Short: We may collect limited data from public databases, marketing partners, and other outside sources. In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
In short:We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our
Services, including:
We will not collect excessive personal data and your data will be used for specified, explicit, and
legitimate purposes and in line with the applicable Data Protection laws in Eswatini and Internationally. We
will not ask our customers, or any third party, for any of your information unless it is to achieve the
following:
Should you contact us telephonically, we will need you to correctly provide a subset of the information to
ensure that we do not share your information with malicious actors. If we contact you, we may request the
same to ensure that you answer the phone. Once we have established that you are the owner of the specific
account, we may be able to share some details with you, like your forgotten account number, for example.
ESRIC will never contact you in person, telephonically or via any other means to request any authentication
information, e.g. any password or passphrase or pins. Never give anybody including anybody from ESRIC your
PIN, password, or passphrase.
In Short: We may use cookies and other tracking technologies to collect and store your information.
Purpose for Cookies: ESRIC uses cookies to ensure that hackers don?t gain access to your information
(session management and device identification) and for analytical, routing and classification purposes.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store
information. Specific information about how we use such technologies and how you can refuse certain cookies
is set out in our Cookie Notice.
Cookies are information that any ESRIC Website or Application sends for storage on your local hard drive for
storage. In this way, the next time you use any of our services, we will know who you are, that you have
visited the website and used our Internet Services before.
ESRIC ensures that it complies with laws and regulations in all the territories it trades in when it comes
to cookies. We will always place a Cookie Notice on all sites where we host cookies to comply with
territorial laws and regulations.
Rooting (Jailbreaking) are applications that break your mobile device security. No ESRIC Application will
run on Rooted (Jailbreaked) devices as it potentially exposes our customers to third parties that may want
to steal your personal information.
Disablement of Cookies: Clearing and disabling cookies limits the functionality of ESRIC Websites and
Applications. They could cause erratic behaviour like re-forcing logon, amongst other issues.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this
privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting,
or other legal requirements). No purpose in this notice will require us keeping your personal information
for longer than seven (7) years past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete
or archive such information, or, if this is not possible (for example, because your personal information has
been stored in backup archives), then we will securely store your personal information and isolate it from
any further processing until deletion is possible.
In Short:We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short:We do not knowingly collect data from or market to children under 18 years of age
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent?s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@esric.sz.
In Short:You may review, change, or terminate your account at any time.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information,
you also have the right to complain to your local data protection supervisory authority. You can find their
contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html
.
If you are located in Switzerland, the contact details for the data protection authorities are available
here:https://www.edoeb.admin.ch/edoeb/en/home.html .
Withdrawing your consent: If we are relying on your consent to process your personal
information, which may be express and/or implied consent depending on the applicable law, you have the right
to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using
the contact details provided in the section '
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or terminate your account,
you can:
? Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from
our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot
problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal
requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If
you prefer,
you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove
cookies or reject cookies, this could affect certain features or services of our Services. To opt out of
interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/ .
If you have questions or comments about your privacy rights, you may email us at info@esric.sz.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at info@sric.sz or by post to:
Eswatini Royal Insurance Corporation
P. O. Box 917
Mbabane
Swaziland
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking